At Exabytes®, we are proud of the high level of service we provide to businesses and individuals every day. We realize that you have many options available to you when selecting a web host, and we keen to earn your business.
One thing for sure. Their 24x7 support is good, responsible, reliable and fast. I don't know why some people can't be more considerate to the dilemmas of web hosting companies. There are things beyond their control. For instance, data center and ISP. Don't say anything definitive just because of your frustration. Keep bugging them for solution while they are busy fixing the problem, would it really expedite the troubleshooting? Think about that. Those technical support fellas are much much much more frustrated and keen to resolve the issue ASAP than you.
Bad points
Perhaps their support specialists need to improve their English. But I believe language is not the primary issue, but what really matters is the attitude. They are awesome.
Friendly support staff. Always got cheap free gifts
Bad points
Web access speed super slow.Web loading very slow.Numerous complains lodged but always ask you to send ping plotter result. Then point to ISP problem coz they don't even know what they are doing. Unless you want to loose your existing customers else never take this company hosting !! 1 word SUCKS!
i have terrible experience with exabytes....at first the server site running smothly and after a few month it keep getting slow time to time..until one day my site down for a few hours and it's still slow loading althogh the server in malaysia.i'm not too sure why..i tried their live support and keep asking to email their support.. i just wanna quick answer what the problem is...and another thing that i notice their hire an outsource company from india or i somewhere as for their live support at night..they don't even know bahasa melayu...
i not recommend this hosting company! keep away from them!!
My experience quite good with exabytes, I never seen my site down before and I like their customer support. They reply me within 1 hour. The features also is good. I have a lot of space and bandwidth I cant even finish it every month!
